issues. Resolve any incidents and problems that are reported by the user, or that are identified via system monitoring. Provide accurate and timely logging of incidents / problems and their resolution in the Support database. Identify customer needs outside of level 1 and level 2 capacity and assign to the appropriate internal team. Follow-up these customer needs to ensure that a satisfactory solution has been found. Monitor the EDI application to pro-actively manage issues and follow identified ...

Diegem, Flemish Brabant, Belgium 
Amandis  2018-10-09   Save job

issues. Resolve any incidents and problems that are reported by the user, or that are identified via system monitoring. Provide accurate and timely logging of incidents / problems and their resolution in the Support database. Identify customer needs outside of level 1 and level 2 capacity and assign to the appropriate internal team. Follow-up these customer needs to ensure that a satisfactory solution has been found. Monitor the EDI application to pro-actively manage issues and follow identified ...

Diegem, Flemish Brabant, Belgium 
Amandis  contract  2018-10-09   Save job

: Be the customer’s first point of contact for all support issues. Resolve any incidents and problems that are reported by the user, or that are identified via system monitoring. Provide accurate and timely logging of incidents / problems and their resolution in the Support database. Identify customer needs outside of level 1 and level 2 capacity and assign to the appropriate internal team. Follow-up these customer needs to ensure that a satisfactory solution has been found. Monitor the EDI application to pro ...

Diegem, Flemish Brabant, Belgium 
Amandis  contract  2018-10-09   Save job