Voice Response (IVR), Multi-channel interaction management and Customer Relationship Management (CRM) systems. To support this transformation, we are looking for a Business Analyst Expert/Functional Lead to coordinate the process-related aspects of the underlying projects/initiatives. As Business Analyst Expert/Functional Lead, your responsibilities will be to: Collaborate with the business teams to design the future processes and describe the detailed requirement (user stories ...

Brussels, Bruxelles-Capitale, Belgium 
AXA Group Belgium  contract  2019-02-12   Save job

. L'écosystème informatique Customer Engagement sera principalement basé sur le cloud et centré sur la téléphonie, la réponse vocale interactive, la gestion des interactions multicanaux et les systèmes CRM. Pour soutenir cette transformation, nous recherchons un Business Analyst Expert/Functional Lead pour coordonner les aspects liés aux processus des initiatives et projets sous-jacents. En tant que Business Analyst Expert/Functional Lead, vous aurez pour responsabilité de : Collaborer ...

Brussels, Bruxelles-Capitale, Belgium 
AXA Group Belgium  2019-02-13   Save job

Voor onze klant, internationaal grootspeler in high-tech domotica, zijn wij op zoek naar 3 technical support engineers ter uitbreiding van het team: 1 technical support engineer Duits/Engels 1 technical support engineer Spaans/Engels 1 technical support engineer Frans/Engels Onze klant biedt customized standard solutions en werkt dus volledig op maat van de klant. Als eerstelijn helpdeskmedewerker heb je dagelijks telefonisch contact met klanten (zowel B2B als B2C ...

Bonheiden, Antwerp, Belgium 
Stegmann Belgium (BVBA)  2019-02-13   Save job

Heb je altijd al op de eerste rij willen zitten in een innovatief IT-bedrijf en de klant extra ondersteuning bieden voor zijn app's? Solliciteer dan voor de job van Creative IT support. •Jij geeft first line support aan klanten voor hun IT-applicaties. •Als eerste aanspreekpunt ben je verantwoordelijk voor een excellente ondersteuning van je klanten. ‘Kwaliteitsservice’, voor jou is dat een werkwoord en geen loze marketingterm. •Je beantwoordt helder en snel de binnenkomende oproepen ...

Kontich, Antwerp, Belgium 
Progress HR  contract  2019-02-12   Save job

Introductie Experis is de jongste divisie binnen de Manpower Group en specialiseert zich binnen Finance, Engineering & IT. Snel, doelgericht en met het oog op jouw persoonlijke ontwikkeling gaat ons gespecialiseerd team van consultants op zoek naar de meest boeiende jobs in direct vast contract Klant Voor een sterk groeiend bedrijf in de regio Kortrijk zijn we momenteel op zoek naar een system support engineer. Functie? Na een grondige inwerkperiode sta je als system support ...

Kortrijk, West Flanders, Belgium 
Experis  contract  2019-02-10   Save job

De Actief Groep is één van de snelst groeiende onafhankelijke uitzend-organisaties van België. Op ruim 25 jaar tijd klom Actief Interim tot een stevige zevende plaats in de Interim Ranking van de Trends Top 30.000. Dagelijks stellen we meer dan 6.000 uitzendkrachten en 2.300 huishoudhulpen te werk in diverse sectoren ...

Lummen, Limburg, Belgium 
ACTIEF INTERIM  contract  2019-02-10   Save job

AXA Belgium Functiebeschrijving Wij hebben jou nodig … In het kader van onze digitale transformatie zijn we onze Call Center- en Customer Engagement-vaardigheden aan het hernieuwen. Dit betekent niet alleen dat we nieuwe systemen en toepassingen implementeren, maar ook nieuwe processen ontwerpen en nieuwe manieren creëren om in interactie te treden met onze klanten, zoals chat en co-browsing, om de klanten een weergaloze ervaring met AXA aan te bieden. Het Customer Engagement IT ...

Brussels, Bruxelles-Capitale, Belgium 
AXA Group Belgium  contract  2019-02-13   Save job

support to users for software application, hardware and office tools Manage the physical inventory of ICT equipment of the School In the event of a software or hardware failure, inform the ICT Unit or the service provider, and describe the incident. If necessary, carry out, under the control of the ICT Unit, the appropriate manipulations to solve the incident Participate in the design and the study lead by the ICT Unit to create or adapt new software for schools Represent the users ...

Laken, Bruxelles-Capitale, Belgium 
Ecole Européenne De Bruxelles IV  contract  2019-02-10   Save job

operational support for the LATITUDE application; including rotating after-hours and weekend support. Escalations from the customer service teams. Proactively monitoring the infrastructure. Responding to alarms Working out root cause and resolution via triage teams. Investigates and evaluates existing technologies. Supports testing of new technologies and targets for research within functional area. Generates data to support publications, posters, presentations ...

Brussels, Bruxelles-Capitale, Belgium 
Ausy Group Belgium NV  2019-02-12   Save job

operational support for the LATITUDE application; including rotating after-hours and weekend support. Escalations from the customer service teams. Proactively monitoring the infrastructure. Responding to alarms Working out root cause and resolution via triage teams. Investigates and evaluates existing technologies. Supports testing of new technologies and targets for research within functional area. Generates data to support publications, posters, presentations ...

Brussels, Bruxelles-Capitale, Belgium 
Ausy Group Belgium NV  contract  2019-02-12   Save job

operational support for the LATITUDE application; including rotating after-hours and weekend support. Escalations from the customer service teams. Proactively monitoring the infrastructure. Responding to alarms Working out root cause and resolution via triage teams. Investigates and evaluates existing technologies. Supports testing of new technologies and targets for research within functional area. Generates data to support publications, posters, presentations ...

Brussels, Bruxelles-Capitale, Belgium 
Ausy Group Belgium NV  contract  2019-02-12   Save job

to be in the office, there are flexible working hours. Liaise with customer and function as single point of contact for the customer Analyze the business processes, analyze where optimizations are needed. Participate in relevant customer meetings, workshops, testing and implementation sessions. Initiate and check the set-up of projects and contracts in the project system Facilitate the definition of project scope, goals and deliverables based on the project quotation Ensure ...

Zaventem, Flemish Brabant, Belgium 
Applisquare BVBA  contract  2019-02-10   Save job

to the operational teams You support the operational services by solving complex problems. You follow the technological evolutions within the network domain and linked to this you define together with the business a roadmap for the future. You interact with our key vendors to guarantee the best products for our customers. You have a master's degree in computer science You are young and dynamic and willing to build up the necessary knowledge for the job in the short term. You have ...

Brussels, Bruxelles-Capitale, Belgium 
Proximus  contract  2019-02-12   Save job

AXA Belgium Context: As part of the implementation of several projects related to security, AXA is looking for new talents including a Business Security Expert. Your role Manage and monitor the implementation and execution of the information security risk management methodology and processes Ensure risks related to the organization, employees, customers, data and technologies are identified, assessed and managed effectively Support the establishment ...

Brussels, Bruxelles-Capitale, Belgium 
AXA Group Belgium  contract  2019-02-10   Save job

Proximus is facing one of its biggest challenges ever: its transformation into a digital service provider. Together with our customers, partners and other business units, we are building the digital company of the future with the latest technologies and the most advanced software. In these exciting times, our ICT specialists are given every opportunity to learn and grow. Our future is digital. Yours too? Do terms like "agile", "scrum" and "cloud computing" make your heart beat faster ...

Brussels, Bruxelles-Capitale, Belgium 
Proximus  contract  2019-02-10   Save job

The top ICT company in Belgium is looking for top IT talents Proximus is facing one of its biggest challenges ever: its transformation into a digital service provider. Together with our customers, partners and other business units, we are building the digital company of the future with the latest technologies and the most advanced software. In these exciting times, our ICT specialists are given every opportunity to learn and grow. Our future is digital. Yours too? Do terms like ...

Brussels, Bruxelles-Capitale, Belgium 
Proximus  contract  2019-02-10   Save job

in speaking and writing. And you are also: - Customer oriented with good communication skills; - A good planner and organizer with excellent documentation skills; - Able to learn new techniques autonomously and you are a problem solver; - Process minded and also opened to changes; - A good team player who are also assertive; - Prepared to work as well outside office-hours. An exciting job with a focus on your talents, and on… 1. Our inclusive and diverse ...

Brussels, Bruxelles-Capitale, Belgium 
AXA Group Belgium  contract  2019-02-12   Save job

Proximus is the leading telecommunications company in Belgium and a market leader in a number of areas, including fixed-line telephony services, mobile communications services and broadband data and Internet services. Context Proximus Group is a telecommunication & ICT company operating in the Belgian and international markets, providing services to residential, enterprise and public customers. We are the leading provider of telephony, internet, television and network-based ICT ...

Brussels, Bruxelles-Capitale, Belgium 
Proximus  contract  2019-02-10   Save job

Wij zoeken een flexibele helpdesk medewerker die NL en Frans spreekt en daarnaast ook nog extra talen kan spreken zoals Duits of Engels (geen must)   Als helpdesk medewerker sta je in voor de first en second line support van onze klanten over heel België. Je beantwoordt vragen, luistert aandachtig naar de problemen, stelt opvolgvragen, reikt oplossingen aan en escaleert problemen naar second line support en onze field service engineers, waarbij je waakt over de voortgang van gestelde ...

Merksem, Antwerp, Belgium 
V-IT NV  contract  2019-02-10   Save job

the future roadmap on IT solutions in your area. This includes studying, planning and driving innovation (e.g. S/4 HANA, SAP Leonardo, SAP IBP, SAS,…) You have a master degree in Economy, IT, Engineering or equal. Experience as a SAP analyst, project manager or key user is a strong advantage. You are pragmatic and have a strong interest in recent IT technologies. You have analytic and communicative skills. You enjoy defining and customizing IT systems. You have a solution ...

Ostend, West Flanders, Belgium 
Randstad Sourceright  contract  2019-02-10   Save job