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Voice Response (IVR), Multi-channel interaction management and Customer Relationship Management (CRM) systems. To support this transformation, we are looking for a Business Analyst Expert/Functional Lead to coordinate the process-related aspects of the underlying projects/initiatives. As Business Analyst Expert/Functional Lead, your responsibilities will be to: Collaborate with the business teams to design the future processes and describe the detailed requirement (user stories ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Employment type contract  Start date 2019-02-12  Save job Save job


. L'écosystème informatique Customer Engagement sera principalement basé sur le cloud et centré sur la téléphonie, la réponse vocale interactive, la gestion des interactions multicanaux et les systèmes CRM. Pour soutenir cette transformation, nous recherchons un Business Analyst Expert/Functional Lead pour coordonner les aspects liés aux processus des initiatives et projets sous-jacents. En tant que Business Analyst Expert/Functional Lead, vous aurez pour responsabilité de : Collaborer ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Start date 2019-02-13  Save job Save job


AXA Belgium Functiebeschrijving Wij hebben jou nodig … In het kader van onze digitale transformatie zijn we onze Call Center- en Customer Engagement-vaardigheden aan het hernieuwen. Dit betekent niet alleen dat we nieuwe systemen en toepassingen implementeren, maar ook nieuwe processen ontwerpen en nieuwe manieren creëren om in interactie te treden met onze klanten, zoals chat en co-browsing, om de klanten een weergaloze ervaring met AXA aan te bieden. Het Customer Engagement IT ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Employment type contract  Start date 2019-02-13  Save job Save job


for the end-to-end delivery of the Project and is therefore the representative of the Feature Team in the steercos of his/her CRM Projects. The context in which the CRM Project Manager will work is within the feature team Corporate P&C, i.e. working for the non-life commercial lines business. As a CRM Project Manager/EPIC Manager, your responsibilities will be to: Define and organize the CRM Projects for your business client, including cost estimations, business case elaboration and gate ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Employment type contract  Start date 2019-01-27  Save job Save job


AXA Belgium Description You work closely with the Business to specify the business requirements and implements the solution if possible based on all the out-of-the-box features available in the product Microsoft.Net. You will be involved in some of the key decision making processes as well as liaising with internal and external stakeholders. You will analyze the Customer Relationship Management (CRM) system processes and data in response to business initiatives to help to drive ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Employment type contract  Start date 2019-01-27  Save job Save job


AXA Belgium Context: As part of the implementation of several projects related to security, AXA is looking for new talents including a Business Security Expert. Your role Manage and monitor the implementation and execution of the information security risk management methodology and processes Ensure risks related to the organization, employees, customers, data and technologies are identified, assessed and managed effectively Support the establishment ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Employment type contract  Start date 2019-02-10  Save job Save job


of scripting languages such as Powershell, Ruby or Python in order to develop automation or repetitive network tasks You are Customer oriented and team player Process minded Eager to learn new technologies Autonomous and Open to change Prepared to work as well outside office (every 10 weeks approx.) Job Description - Network Engineer (18000AKK) Job Description - Network Engineer (18000AKK) Development and support: a welcome day, 'Learning on the Job' and a broad ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Employment type contract  Start date 2019-01-27  Save job Save job


. Our values? Customer First, Courage, Integrity and One AXA. AXA is market leader in the insurance sector in Belgium, with a strong presence in financial services as well. Did you also know that in Belgium nearly 3 million clients put their trust in us at all crucial moments in their lives? No matter what happens, we are always here for them, today and tomorrow! That is why we constantly reinvent ourselves and thus our Way of Working focuses on welfare, diversity and inclusion. And on your ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Employment type contract  Start date 2019-02-17  Save job Save job


l'accent sur la prévention des risques. Notre mission ? Donner à chacun les moyens de vivre une vie meilleure. Nos valeurs ? Customer First, Courage, Intégrité et One AXA. Nous avons besoin de vous... Dans le cadre de la recherche d'amélioration de la qualité de nos livrables et de la stabilité de nos applications, nous sommes à la recherche d'un 'Test Manager', qui prendra en charge la planification et le suivi des activités de testing pour l'ensemble des initiatives IT du domaine P ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Start date 2019-01-30  Save job Save job


AXA Belgium La Direction Retail recrute un Analyste-Développeur B.I. (SAS / SQL) pour le team Management Information System (Actuary & Performance management) à Bruxelles. Le MIS occupe un rôle stratégique au sein de la direction Retail, et constitue un acteur important au support de l'animation commerciale des différents réseaux de distribution (Brokers, Bankagents, Partnerships, Constructeurs Automobiles,…). Les missions principales du MIS consistent à développer ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Start date 2019-02-07  Save job Save job


…) En tant que Business Data Gouvernance Designer, vous apporterez votre contribution aux différentes activités : Vous travaillerez principalement sur une ou deux dimensions de gouvernance qui vous seront allouées. Vous aurez des contacts fréquents avec différents stakeholders (Management, Data Stewards, le Business, l'IT, etc…). En alternance avec les membres de l'équipe, vous serez la première ligne de support DATA pour les questions des membres du Business posées via notre outil ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Start date 2019-02-06  Save job Save job


d'affaires, en procédant à un examen du code, en observant la gouvernance et en formalisant les procédures ; Participer à la communauté Java d'AXA en vue d'accroître les compétences de l'équipe : coaching, formation, support ad hoc et résolution de problèmes sur les priorités identifiées ; Soutien à l'harmonisation/normalisation des préoccupations et des points d'achoppement identifiés (c.-à-d. gestion des compilations, gestion de la configuration, gestion du déploiement) ; De façon proactive ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Start date 2019-01-27  Save job Save job


AXA Belgium Beschrijving Je werkt nauw samen met de business om de businessvereisten te bepalen en een oplossing toe te passen die, indien mogelijk, rekening houdt met alle out of the box functies die beschikbaar zijn in Microsoft.Net. Je neemt deel aan een aantal belangrijke beslissingnameprocessen en bouwt relaties op met interne en externe partners. Je analyseert de processen en data van het Customer Relationship Management-systeem (CRM) om in te spelen op initiatieven ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Employment type contract  Start date 2019-01-27  Save job Save job


AXA Belgium Description: To support the organisation, AXA Belgium is currently seeking to recruit an m/f Business Data Governance Designer. The Data era is having a strong impact on all organisations in this day and age. AXA Belgium wishes to regulate the governance of these data, in compliance with GDPR requirements. This being the case, we are looking for someone who is passionate about Data, to help us roll out and embed good data governance across the various dimensions ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Employment type contract  Start date 2019-02-06  Save job Save job


community to increase team's skills : coaching, training, ad hoc support and troubleshooting on identified priorities; Support on harmonization/standardization of identified concerns and pain points (i.e. build management, configuration management, deployment management); Proactively identify improvements and propose solutions to leverage the development experience consensus of the whole Java Community, increasing their productivity and engagement. Profile As a Senior Java Developer ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Employment type contract  Start date 2019-01-27  Save job Save job


AXA Belgium Job description The Sr Technical Java Expert is responsible for the follow up/review of the development of the server-side web application logic and integration of the work with ESB and front-end. Also responsible for the definition of the web services and APIs used by front-end and mobile applications. (S)He supports the other developers, mostly java but also FE developers in their design choices. (S)He insures the respect of the Axa development guidelines ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Start date 2019-02-13  Save job Save job


AXA Belgium Job description The Sr Technical Java Expert is responsible for the follow up/review of the development of the server-side web application logic and integration of the work with ESB and front-end. Also responsible for the definition of the web services and APIs used by front-end and mobile applications. (S)He supports the other developers, mostly java but also FE developers in their design choices. (S)He insures the respect of the Axa development guidelines ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Employment type contract  Start date 2019-02-13  Save job Save job


AXA Belgium The Sr Technical Java Expert is responsible for the follow up/review of the development of the server-side web application logic and integration of the work with ESB and front-end. Also responsible for the definition of the web services and APIs used by front-end and mobile applications. (S)He supports the other developers, mostly java but also FE developers in their design choices. (S)He insures the respect of the Axa development guidelines. The IT solution ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Employment type contract  Start date 2019-02-13  Save job Save job


AXA Belgium Context To support our P&C Retail Feature team, AXA Belgium is currently seeking to recruit a Lead Business Analyst/Requirements Specifier. This person will have a transversal leadership responsibility in following the content of all requests directed to the P&C Retail Feature Teams, before reassigning them to the relevant Business Analyst or taking ownership of the request himself. The wide variety of projects can go from new product launches to new ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Employment type contract  Start date 2019-02-13  Save job Save job


. Our values? Customer First, Courage, Integrity and One AXA. As part of our efforts to improve the quality of our deliverables and the stability of our applications, we are seeking to appoint a 'Test Manager', to be responsible for the planning and monitoring of testing activities for all P&C retail IT initiatives. As Test Manager, your responsibilities will be to: - Define the 'Test strategy' in collaboration with experts in the field; - Prepare/define the structure required ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name AXA Group Belgium  Employment type contract  Start date 2019-01-30  Save job Save job


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