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Assurer le suivi des tickets des clients tant en rapidité qu’en qualité au travers d’un outil de ticketing Vérifier la qualité des tickets soumis par les clients en recontactant les clients pour les tickets incomplets Transférer les tickets vers les supports de deuxième et troisième ligne Informer rapidement tous les ...

Location Anderlecht, Bruxelles-Capitale, Belgium 
Company name Mutualités Libres / Onafhankelijke Ziekenfondsen  Start date 2019-12-19  Save job Save job


As a member of the clients onsite support team, you are the eyes, ears, hands and feet for Local IT. You provide the Highest Level of IT Support (PC, Server and Network) to the Business in a quick and proactive manner, escalating where needed. You have a good understanding of ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name Brunel Belgium NV  Employment type contract  Start date 2019-11-27  Save job Save job


Our European helpdesk is looking for a: IT Service Desk Analyst Dutch/German Any other language is an asset (English, French, Spanish, Italian, Portuguese, Russian, Danish, Swedish, Norwegian, Finnish, Turkish). Your mission: To provide a single point of contact for all IT related requests Ensures that requests are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures Provide first level support to Canon Users ...

Location Diegem, Flemish Brabant, Belgium 
Company name CANON BELGIUM  Employment type contract  Start date 2019-08-04  Save job Save job


gelegen zijn. De ICT service desk engineer maakt deel uit van het team dat instaat voor de ondersteuning van de VUB-gebruikers (personeel en studenten) die gebruik maken van de (centrale) ICT-infrastructuur en -oplossingen. Een greep uit je takenpakket: Je bent het eerste aanspreekpunt voor de ICT-service gebruikers en registreert de vragen en meldingen in ServiceNow. Je volgt openstaande tickets op en geeft feedback; Na analyse van de vraag bepaal je de prioriteit/impact ...

Location Brussels, Bruxelles-Capitale, Belgium 
Company name Vrije Universiteit Brussel  Employment type contract  Start date 2020-01-12  Save job Save job


De tickets van de klanten snel en goed opvolgen via een ticketingtool De kwaliteit van de tickets die de klanten indienen, controleren door opnieuw contact met ze op te nemen voor onvolledige tickets De tickets doorsturen naar de tweede- en derdelijnsondersteuning Alle klanten snel waarschuwen wanneer er een belangrijk probleem ...

Location Anderlecht, Bruxelles-Capitale, Belgium 
Company name Mutualités Libres / Onafhankelijke Ziekenfondsen  Employment type contract  Start date 2019-12-19  Save job Save job


Passionné de systèmes informatiques lié à l’Automatisation et au Data Management ? Doué dans la gestion des processus industriels ? Envie de participer à différentes phases d’un projet ? Avec vos collègues, vous intervenez sur des projets à haute valeur ajoutée chez les grands leaders de l’industrie. Votre fonction Gestionnaire du service support / ticketing (call / SLA) Analyser et proposer, avec vos collègues, des solutions en informatiques industrielles sur mesure ...

Location Herstal, Liège, Belgium 
Company name Actemium  Start date 2020-01-19  Save job Save job


chargée de la distribution et de l'après-vente des appareils V-ZUG en Europe occidentale. Elle est située à Harelbeke, près de Courtrai. Outre les produits Suisses innovants et la haute qualité de sa fabrication, le service client est au cœur de nos valeurs. Dans le service après-vente de V-ZUG, les clients bénéficient  de conseils et d'une assistance irréprochable. Passionné de technologie, V-ZUG renforce ses relations et la confiance de ses clients.   En tant que Support Service ...

Location Kortrijk, West Flanders, Belgium 
Company name V-ZUG  Start date 2020-01-23  Save job Save job


dans leur fonction. Une attention importante est accordée à l’équilibre entre vie privée et vie professionnelle. Vous hésitez à nous croire sur parole ? Posez la question à tous ceux qui travaillent chez nous. Ils se feront un plaisir de vous le confirmer : chez nous, ça vit!   En tant que collaborateur ICT CIS vous faites partie du département infrastructure de la MC et vous collaborez à la gestion des services suivants :   • Storage et back-up    • Virtualisation et containers   • Cloud Services   • Cosmos ...

Location Schaarbeek, Bruxelles-Capitale, Belgium 
Company name Christelijke Mutualiteiten - Mutualités Chrétiennes  Start date 2020-01-12  Save job Save job


care solutions BU works closely with external partners and the Agfa HealthCare business units and departments to create a comprehensive care coordination and commercially attractive solutions to the market.              The team lead of our Integrated Care services leads and coordinates the daily operations of our services team and report directly to the Service Manager of the ICAS Business Unit. The team lead is also personally engaged in the installation, configuration ...

Location Mortsel, Antwerp, Belgium 
Company name Agfa HealthCare  Employment type contract  Start date 2020-01-21  Save job Save job


care solutions BU works closely with external partners and the Agfa HealthCare business units and departments to create a comprehensive care coordination and commercially attractive solutions to the market.              The team lead of our Integrated Care services leads and coordinates the daily operations of our services team and report directly to the Service Manager of the ICAS Business Unit. The team lead is also personally engaged in the installation, configuration ...

Location Mortsel, Antwerp, Belgium 
Company name Agfa HealthCare  Employment type contract  Start date 2020-01-21  Save job Save job


Our customer is a well known national total ICT & Telecom Solutions provider covering Infrastructure services (Networking, Security & UCC), Cloud/Workplace Technologies, Managed Services/Outsourcing and Digital Transformation (IoT, etc).  Due to their growth in Belgium we are looking a Senior Service Delivery Manager. Take ownership of ICT Total Managed Services Projects Define roadmap, planning and scalability Coordinate multidisciplinary teams in order to achieve ...

Location Zaventem, Flemish Brabant, Belgium 
Company name Talents4You N.V.  Start date 2020-01-21  Save job Save job


Our customer is a well known national total ICT & Telecom Solutions provider covering Infrastructure services (Networking, Security & UCC), Cloud/Workplace Technologies, Managed Services/Outsourcing and Digital Transformation (IoT, etc).  Due to their growth in Belgium we are looking a Senior Service Delivery Manager. Take ownership of ICT Total Managed Services Projects Define roadmap, planning and scalability Coordinate multidisciplinary teams in order to achieve ...

Location Zaventem, Flemish Brabant, Belgium 
Company name Talents4You N.V.  Employment type contract  Start date 2020-01-21  Save job Save job


Our customer is a well known national total ICT & Telecom Solutions provider covering Infrastructure services (Networking, Security & UCC), Cloud/Workplace Technologies, Managed Services/Outsourcing and Digital Transformation (IoT, etc).  Due to their growth in Belgium we are looking a Senior Service Delivery Manager. Take ownership of ICT Total Managed Services Projects Define roadmap, planning and scalability Coordinate multidisciplinary teams in order to achieve ...

Location Zaventem, Flemish Brabant, Belgium 
Company name Talents4You N.V.  Employment type contract  Start date 2020-01-21  Save job Save job


iRecruit is looking for a Customer Service Assistant. Our client is a leading European industrial services company. You centralise and process the various customer requests in terms of invoicing, requests for intervention, stock and appointment scheduling. You inform the customer of current sales actions. You are responsible for the invoicing process in your zone from the creation of invoices to their follow-up in the invoicing system and the collection of unpaid invoices ...

Location Ghent, East Flanders, Belgium 
Company name iRecruit  Start date 2020-01-14  Save job Save job


Employee are welcome – attractive salary package and prestigious client. We are currently looking for a “Service Delivery Manager” (SDM) for Luxembourg to support the business in achieving its objectives. The SDM will lead an organization consisting of multiple teams delivering network and security services, supporting the customer all along the service management chain: with the service strategy, the service design, the service transition and the service operations. The SDM leads ...

Location Luxembourg, Belgium 
Company name Brayton Global SPRL  Start date 2020-01-08  Save job Save job


Employee are welcome – attractive salary package and prestigious client. We are currently looking for a “Service Delivery Manager” (SDM) for Luxembourg to support the business in achieving its objectives. The SDM will lead an organization consisting of multiple teams delivering network and security services, supporting the customer all along the service management chain: with the service strategy, the service design, the service transition and the service operations. The SDM leads ...

Location Luxembourg, Belgium 
Company name Brayton Global SPRL  Employment type contract  Start date 2020-01-08  Save job Save job


Employee are welcome – attractive salary package and prestigious client. We are currently looking for a “Service Delivery Manager” (SDM) for Luxembourg to support the business in achieving its objectives. The SDM will lead an organization consisting of multiple teams delivering network and security services, supporting the customer all along the service management chain: with the service strategy, the service design, the service transition and the service operations. The SDM leads ...

Location Luxembourg, Belgium 
Company name Brayton Global SPRL  Employment type contract  Start date 2020-01-08  Save job Save job


Do you get energy from guiding your team towards success? If the answer is yes, Realdolmen certainly has the challenging job opportunity you are looking for!  As an Agile Project & Service Delivery Manager working in our DevOps organization, you ensure that the project goes forward, you identify and remove obstacles for the team. You also monitor project and support risks and clean up blocking issues. You plan the necessary meetings with the client and reports regularly on the progress ...

Location Ghent, East Flanders, Belgium 
Company name Realdolmen  Employment type contract  Start date 2020-01-01  Save job Save job


Do you get energy from guiding your team towards success? If the answer is yes, Realdolmen certainly has the challenging job opportunity you are looking for!  As an Agile Project & Service Delivery Manager working in our DevOps organization, you ensure that the project goes forward, you identify and remove obstacles for the team. You also monitor project and support risks and clean up blocking issues. You plan the necessary meetings with the client and reports regularly on the progress ...

Location Ghent, East Flanders, Belgium 
Company name Realdolmen  Employment type contract  Start date 2020-01-01  Save job Save job


Voor een referentie in de Belgische meubelsector zijn we op zoek naar een ervaren customer service medewerker.  Jouw taken als customer service medewerker:  Eerste aanspreekpunt van de klanten.  Beantwoorden van alle mogelijke vragen over de bestellingen, leveringen, facturatie Samen met collega's ben je verantwoordelijk voor de ingave en opvolging van de orders Ondersteuning bieden van het nationale sales team op vlak van commerciële administratie ...

Location Spiere, West Flanders, Belgium and Helkijn, West Flanders, Belgium 
Company name Sales Talents  Employment type contract  Start date 2020-01-12  Save job Save job


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